Your Privacy Matters to 94bd — Here Is How We Protect It

94bd operates the online casino and sports betting platform accessible at https://94bd.io, serving players based in Bangladesh. References to "94bd", "we", "us", or "our" throughout this Privacy Policy refer to the operator of the 94bd platform. References to "you", "your", or "Player" refer to any individual who accesses, registers on, or uses the 94bd platform in any capacity.

94bd acts as the data controller in respect of the personal data of its registered players — meaning we determine the purposes for which, and the manner in which, your personal data is processed. Where we engage third-party service providers to process data on our behalf, those providers act as data processors and are bound by contractual obligations consistent with this Privacy Policy.

Our primary contact for all privacy-related enquiries is our customer support team. Contact details are provided in Section 14 of this document. All privacy communications are handled in English, and responses will be provided in English within the time frames specified in Section 14.

94bd collects personal data from you in the following categories, depending on how you interact with the platform:

When you create an account on 94bd, we collect the information you provide during the registration process, which includes:

• Full legal name as it appears on your official identity documents
• Date of birth (used to verify that you meet the minimum age requirement of 21 years)
• Residential address, including district, division, and postal code
• Mobile phone number (used for account authentication and communications)
• Email address (used for account communications, bonus notifications, and security alerts)
• Username and encrypted password credential

To comply with our Know Your Customer obligations and to process withdrawals, we collect the following documentary evidence from players who have not yet completed verification:

• A scanned copy or photograph of a government-issued photo identity document (National ID card, passport, or driving licence)
• A scanned copy or photograph of a utility bill, bank statement, or other official document confirming your residential address (dated within the last 3 months)
• In some cases, a selfie photograph holding your identity document, to confirm that the document belongs to you
• Source of funds documentation in cases where regulatory obligations require it

When you make deposits or request withdrawals, we collect and record the following financial data:

• The mobile wallet number associated with your bKash, Nagad, Rocket, or Upay account
• Bank account name and account number for players using local bank transfer methods (Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, and others)
• Transaction amounts, transaction reference numbers, and timestamps for all deposits and withdrawals
• A complete ledger of your account balance, including all credits and debits

We record a full history of your activity on the 94bd platform, including:

• All bets placed, including stake amounts, odds, selections, and outcomes on cricket betting, live dealer tables, slot games, and all other gaming products
• All casino game sessions, including game titles, session durations, wager amounts, and results
• Bonus offers claimed, wagering progress against bonus requirements, and promotional activity
• Responsible gaming tool usage, including deposit limits set, session duration alerts configured, and self-exclusion periods applied

When you access the 94bd platform, our systems automatically collect certain technical information, including:

• IP address and approximate geographic location derived from your IP address
• Device type, operating system, browser type and version
• Login timestamps and session duration data
• Referring website URL (if you arrived at 94bd via a link on another website)
• Performance data, error logs, and crash reports to assist with platform maintenance

94bd uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your 94bd account, including processing your login, managing your balance, and keeping your account records up to date.
• Service delivery: To provide access to the full range of betting, casino, and gaming products available on the 94bd platform, and to ensure those products function correctly for you.
• Financial processing: To process your deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, and local bank transfer channels, and to maintain accurate financial records of all transactions.
• Identity and age verification: To verify that you are at least 21 years of age and that the personal details you have provided are accurate and genuine, in compliance with our Know Your Customer obligations.
• Fraud and security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, multi-accounting, bonus abuse, and other prohibited activities on the platform.
• Responsible gaming: To monitor your betting and gaming patterns for indicators of problem gambling behaviour, and to operate the responsible gaming tools — including deposit limits, session alerts, and self-exclusion — available within your account dashboard.
• Customer support: To respond to your enquiries, process your complaints, and provide assistance through our live chat and email support channels.
• Legal compliance: To comply with applicable legal and regulatory obligations, including anti-money laundering record-keeping requirements and responses to lawful requests from law enforcement or regulatory authorities.
• Platform improvement: To analyse aggregated usage data and identify opportunities to improve the performance, usability, and content of the 94bd platform.
• Marketing communications: Where you have provided consent, to send you information about promotions, bonuses, seasonal offers, and new games available on 94bd. You may withdraw your marketing consent at any time.

94bd processes your personal data on the following legal bases, depending on the specific purpose for which the data is being used:

• Contractual necessity: Processing that is necessary to perform the contract between you and 94bd — i.e., to provide the services you have registered to use. This covers account management, financial processing, and service delivery.
• Legal obligation: Processing that is required to comply with applicable legal requirements, including anti-money laundering obligations and responses to lawful requests from competent authorities. This covers KYC data collection and financial transaction record-keeping.
• Legitimate interests: Processing that is necessary for 94bd's legitimate business interests, where those interests are not overridden by your rights and interests. This covers fraud prevention, security monitoring, platform analytics, and responsible gaming monitoring.
• Consent: Processing that is based on your freely given, specific, and informed consent. This covers the sending of marketing communications. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to your withdrawal.

94bd uses cookies and similar tracking technologies on the platform to support its operation and to improve your experience. The following categories of cookies may be in use:

• Strictly necessary cookies: These cookies are essential for the platform to function. They enable core features such as login session management, account security, and your preferences for language and display settings. These cookies cannot be disabled without affecting platform functionality.
• Performance and analytics cookies: These cookies collect aggregated, anonymised information about how players use the 94bd platform — for example, which pages are visited most frequently and how long players spend on each section. This data is used solely to improve platform performance and content, and does not identify individual players.
• Functional cookies: These cookies remember your preferences and settings to provide a more personalised experience, such as your preferred deposit method or game category. Disabling these cookies may result in a reduced or less personalised experience.
• Security cookies: These cookies support 94bd's fraud detection and account security systems by helping us recognise trusted devices and identify unusual login activity that may indicate unauthorised access attempts.

94bd does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal data with the following categories of third parties, strictly to the extent necessary to deliver the services you use:

• Payment service providers: We share the minimum necessary financial data with payment processors including bKash, Nagad, Rocket, Upay, and partner banks to facilitate your deposit and withdrawal transactions. These providers are bound by their own privacy obligations and are not permitted to use your data for any purpose beyond processing your transaction.
• Identity verification services: We may use third-party KYC and identity verification service providers to assist in validating your identity documents and confirming your age. These providers process your KYC data solely for verification purposes and under strict data processing agreements.
• Game content providers: Game providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive technical session data necessary to deliver their game content within the 94bd platform. This is limited to session tokens and technical identifiers; these providers do not receive your personal registration or financial data.
• Platform technology providers: We use third-party cloud hosting, database, and platform infrastructure providers to operate the 94bd platform. These providers process data on our behalf as data processors under contractual data processing agreements that restrict their use of your data.
• Legal and regulatory authorities: We may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts in response to a lawful request, legal obligation, or to protect the rights, property, or safety of 94bd, its players, or third parties.

94bd implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include the following:

• SSL/TLS encryption: All data transmitted between your device and the 94bd platform is protected using industry-standard SSL/TLS encryption, ensuring that your login credentials, personal information, and financial data cannot be intercepted in transit.
• Encryption at rest: Sensitive data stored on 94bd's servers — including KYC documents, payment details, and account credentials — is encrypted at rest using strong encryption protocols.
• Access controls: Access to personal data within 94bd's internal systems is strictly limited to personnel who require that access to perform their job functions. All internal access is logged and subject to regular review.
• Two-factor authentication: 94bd offers two-factor authentication (2FA) for player accounts, providing a significant additional layer of protection against unauthorised account access. Players are strongly encouraged to enable 2FA from their account security settings.
• Regular security assessments: 94bd conducts regular security reviews and vulnerability assessments of its platform infrastructure to identify and address potential security weaknesses proactively.
• Incident response: In the event of a data security incident that affects your personal data, 94bd has established procedures to contain the incident, assess its impact, and notify affected players within a reasonable time frame where required.

While 94bd takes all reasonable precautions to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying 94bd support immediately if you suspect that your account has been accessed without your authorisation.

94bd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely and permanently deleted from 94bd's systems in accordance with our internal data disposal procedures. Where technical constraints prevent immediate deletion at the exact expiry date, data will be deleted at the next scheduled data disposal review.

As a 94bd player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team using the details provided in Section 14.

• Right of access: You have the right to request a copy of the personal data that 94bd holds about you. We will respond to verified access requests within 30 days of receipt. In certain circumstances, we may charge a reasonable administrative fee for repeated or manifestly unfounded access requests.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update certain personal details directly from within your account settings.
• Right to erasure: In certain circumstances, you have the right to request that we delete the personal data we hold about you. This right is not absolute — it does not apply where we are required to retain your data to comply with a legal obligation (such as AML record-keeping requirements) or where retention is necessary for the establishment, exercise, or defence of legal claims.
• Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on our legitimate interests, pending verification of whether those interests override your rights.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on 94bd's legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to withdraw consent: Where processing is based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to data portability: Where processing is carried out by automated means and is based on your consent or on contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

The 94bd platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes a mandatory date-of-birth field, and we verify player age as part of our KYC process before processing any withdrawal.

If 94bd becomes aware, at any time, that a player account has been created by or on behalf of an individual who is under 21 years of age, we will immediately suspend the account, void all bets and transactions placed through the account, return any real-money balance to the source payment method where technically feasible, and permanently close the account.

94bd may send you marketing communications about promotions, bonuses, new games, seasonal offers, and other platform updates, but only where you have provided your explicit consent to receive such communications during the registration process or at a later point through your account settings.

Marketing communications may be sent via email, SMS to your registered mobile number, or via in-platform notifications. Each marketing communication will include clear information about how to unsubscribe or update your preferences. You may also withdraw your marketing consent at any time by:

• Updating your communication preferences directly from your 94bd account dashboard under "Notification Settings".
• Clicking the unsubscribe link included in any marketing email sent by 94bd.
• Contacting our support team via live chat and requesting removal from marketing communications.

Withdrawal of marketing consent will be processed within 5 business days. Please note that withdrawing marketing consent does not affect the sending of transactional and service communications, such as deposit confirmations, withdrawal notifications, security alerts, and policy update notices, which are sent on the basis of contractual necessity rather than consent.

94bd's primary operations and player data are hosted within server infrastructure serving the Bangladesh market. Where the use of third-party service providers — such as game content providers including Pragmatic Play, Evolution Gaming, and Spribe, or platform technology partners — results in personal data being processed outside of Bangladesh, 94bd ensures that appropriate safeguards are in place to protect your data during such transfers.

These safeguards may include contractual data processing agreements that impose data protection obligations on the receiving party consistent with those described in this Privacy Policy, and technical measures to ensure that data transferred internationally is subject to the same level of protection as data processed locally.

By using the 94bd platform, you acknowledge that your personal data may be transferred to and processed by third-party service providers located in jurisdictions outside Bangladesh, subject to the safeguards described above.

94bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services offered on the 94bd platform. The effective date at the top of this document will be updated each time a new version is published.

Where changes to this Privacy Policy are material — meaning they significantly affect your rights or the way in which we process your personal data — we will endeavour to provide advance notice to registered players via email to their registered email address or via an in-platform notification, prior to the changes taking effect.

The most current version of this Privacy Policy will always be available at https://94bd.io/privacy-policy. Your continued use of the 94bd platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Privacy Policy, you must cease using the platform and may request account closure in accordance with Section 13 of the 94bd Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 94bd, please contact our support team using the details below. All privacy enquiries are handled in English and responses will be provided in English.

94bd is committed to resolving all privacy-related enquiries fairly and promptly. If you are not satisfied with our response to your enquiry or data rights request, you may escalate your concern by writing to us at the email address above with the subject line "Privacy Escalation — [Your Account Username]", and a senior member of our team will review your case.